Refund policy

Our 30-day full refund promise

We only sell things we'd be happy to receive ourselves. If your order isn't the treat you hoped for, you can return it within 30 days of delivery for a full refund of the item price.

How to start a return

Email us at simplyworkinhard@outlook.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.

What can be returned

• Items must be returned within 30 days of delivery.
• Items should be unused, or gently tried, and in their original packaging where possible.
• For hygiene reasons, sleep masks, pillowcases and sleep sets must be unworn and unwashed.

Damaged, defective or wrong items

If something arrives damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay anything to return it. In many cases we won't need the item back at all.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked shipping service. For damaged, defective or incorrect items, there is no cost to you.

Refunds

Once your return arrives and is checked, we'll email you to confirm and issue the refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Cancellations

If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

Email simplyworkinhard@outlook.com and we'll help.